Refund Policy

Refunds And Returns Policy:
 
When you click to make a purchase with us legal obligations arise and your right to refund of monies charged to your credit card or paid in any other way agreed by us, are limited by our terms & conditions. You must not make any purchase through this site unless you understand and agree all our terms and conditions. Once payment is made for the purchase, it is deemed that you have read and understood the terms and conditions for such purchase. If you have any queries please contact us before making any purchase for any service through this website.

At Cats Digital Expert, our goal is to ensure your complete satisfaction with your purchase. If, for whatever reason, you are dissatisfied with your purchase, you can return it to Cats Digital Expert within 7 days of receipt of item(s). Claims for damaged or missing items must be received within two business days of receipt of merchandise.
 
You have the option of exchanging the item(s) or receiving a refund for the full amount of the original purchase price. Refunds on returned items will be issued in the same payment form as tendered at the time of purchase. If payment was made by credit card, once we receive the product we will credit your account. Please allow 7-10 days for a credit to appear on your credit card statement. If payment was made by EFT, the EFT refund  will be issued after 5 business days from the date of purchase.
 
Please read all conditions below. If conditions are not met, Cats Digital Expert reserves the right to refuse the return or to charge a restocking fee of 15%.
 
How to return or exchange an item:
In order to return an item you need to first obtain an SRA (Stock Return Authorization) number. To request an SRA number, call Customer Service at 011 465 8880. Place the original package into a shipping carton. Include the invoice and the reason for the return. If defective, please specify the defect. Please do not place stickers or shipping labels on the original manufacturer’s package. The SRA number must be clearly written on the outer box. Ship via insured ground service with a tracking number. Return shipping charges are the responsibility of the customer. We are not responsible for lost or damaged packages.
 
Send pre-authorized returns to:
Cats Digital Expert
Shop No. 2
Corner William Nicol & Bushill Blv.
Fourways Junction
Fourways
Johannesburg
South Africa
 
Alternatively, you may return an item to our Cats Digital Expert Fourways Branch:
  
Rules:

• All returned or exchanged items must be in new condition, in their original box, and must include all packing material, blank warranty cards, manuals, and all accessories.
• Items with timers must show less than 120 minutes of use. Items with shutter counters must show less than 200 exposures.
• Cats Digital Expert is not responsible for personal data or items left in returned merchandise.
• Defective items may be repaired or exchanged at our discretion for the same model or manufacturer's equivalent model.
  SRA numbers are valid for 10 days.
• Cats Digital Expert is not responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. We are responsible for the monetary value of the merchandise only.
   

No Return/Exchange On:

• TVs, combos and monitors 37" and larger once opened
• All consumable items (e.g., film, tapes, paper, bulbs, CD, DVDs, etc.) once unwrapped
• Computers, Software and Hardware once unwrapped
• Any computers built or modified by Cats Digital Expert to customer's specifications
• Special Order merchandise
• Underwater equipment that has been submerged
• Educational tapes ,cd’s , dvd’s and books once unwrapped
• Cats Digital Expert Gift Cards are redeemable for merchandise only and may not be redeemed for cash.